We use the Acuity Booking System to schedule our field bookings and handle any payments. Acuity uses your email address to identify you. Acuity offers you the ability to create an account with them but it is not needed.
We offer special offer packages that allow you to pay for a number of field bookings up front and we will give you some more for free. If you buy a special offer package, Acuity will ask for your email address and store your package against that. You will get an email confirmation and should keep it but to redeem your package later you only need your email address so it doesn't matter if you mislay this email. You are not offered the chance to log in because it isn't needed, your special offer package is recorded against your email address whether you have an Acuity account or not.
When you want to make a booking for one of our fields, Acuity needs to know your email address and the booking is stored against that again. If Acuity finds that you have a suitable special offer package with unused bookings under the same email address used for booking, it will use the package to pay for the booking and you will not be charged for this booking. It does this whether you have an Acuity account or not. You will get a confirmation email for your bookings. You should always keep this email so you can check your bookings later.
An Acuity account only gives you one benefit. You can log in to see all your bookings online but this only works if you always log in BEFORE you make a field booking. If you do not then the booking is associated with your email address but is orphaned from your Acuity account even though that has the same email address. This causes our customers to get in touch wondering where their bookings are and makes a lot of work for us. So, by all means have an Acuity account if you wish but if you do, ALWAYS log in before making field bookings. We suggest it is far simpler to keep your booking emails safe and use those to keep a note of your booking and not use an Acuity account.
Always buy your special offer packages before thinking you can use them to pay for bookings! If you buy a package after you book a field you will have to pay for both and will not have used your package this time.