Please read the following very carefully to get the best user experience and least number of booking issues.
1. Be very consistent when typing in your name, phone number and email address when dealing with Acuity.
2. If you want to buy a package, always buy the package before you make any bookings that you want to come out of the package.
3. Always keep your field booking emails safely in case you want to confirm your bookings (rather than asking us to confirm them).
4. If you want to use an Acuity account (it's not needed) then always log into your account before making any field bookings.
If you do not understand any of the above advice, please click the "?" Help button above, switch to the popup tab and scroll down to a fuller explanation under the F.A.Q. "Can you explain more about using the Acuity Booking System?"