We receive a lot of communications, mainly by email and by phone. It can be very difficult to help everyone quickly because we are very busy running the business and are unavailable if we are maintaining the fields or running a class. We hope that the refreshed website will answer a large proportion of your questions so that you will not need to contact us very often and you will be able to get your answers quicker and at any time of day.
We have 4 help pages: one for booking Secure Fields, one for getting Dog Training, one for Technical Issues with either the Website or the Acuity Booking System and this one for General Enquiries (i.e. everything else). Each of these pages has the F.A.Qs for that area and a specific email form at the bottom of the page to use if the F.A.Q.s don't help you with your specific query.
As you move through the main pages of this website, if you need help with what you are doing, please click the circular "?" Help button at the top of the page to get to the best help page directly or you can always use the Help link at the bottom of the main website pages to enter the help system at the start page, then go from there.
Please ensure that if you have a Secure Fields, Dog Training or Website question, you go to the correct help page and read the F.A.Q.s there first. They will be updated every time we get a question that isn't covered at the time. Being on the right page also means you will fill out the correct enquiry form and this is important. Each form now goes to a different email address. If you use the wrong form, there may be a delay in answering your question.
To manage our workload, we may have one or more people helping us out from time to time. We can now divert these enquiry emails to the person who is looking after that area at the time. Please use the forms for all initial communications. Thank you.